Legal

Puffco Faces Lawsuit for Defective Peak Vaporizers

Share

Puffco, legally named Puff Corp,  is currently facing a class action lawsuit filed in Arizona, under the grounds that Puffco’s Peak vaporizers are defective. The case was filed in March 29, 2019 in Arizona. Issues with the vaporizers battery unit and atomizer allegedly cause users to pay additional expenses on top of the original cost of the vape. The product retails at $377.99. The Puffco Peak vaporizer comes with the following:

  • an atomizer
  • a carrying case
  • cleaning swabs
  • a loading tool, micro USB cable and “supercharger”
  • a carb cap
  • extra ceramic bowl

Included in the packaging is a manual on how to use the device and the summary of the 1 year warranty for the device. The warranty however, does not cover the whole device but just the “electronic base.”  The warranty doesn’t cover “glass, atomizers, normal wear and tear, or damage caused by accident or abuse.”

Puffco started selling Peak vaporizers started last January 2018. We made a post on the Puffco Peak when it just came out. Prior to that we reviewed the Puffco Plus

and Pro 2. We cannot say whether or not the lawsuit will be successful or even if it is properly warranted.

Atomizers do break easily on many vape related items so maybe it is not as bad as it seems?

Puffco lawsuit over the Peak dab rig stems from numerous product failures

As consumers, it can already be frustrating to discover when you would have to make other purchases for defects and replacements. Especially since the unit itself isn’t cheap. Users pay $39.99 for a replacement of the atomizer. A separate warranty exists on Puffco’s website for all authentic Puffco-branded products. It says “the product will be free of defects in design, assembly, material, or workmanship.”

This statement leads people into thinking that Peak is in excellent condition. Customers shouldn’t  have to worry about constant failures. Puffco wouldn’t be in this position if they did follow through on that statement. From the lawsuit:

“PEAK suffers from design and/or manufacturing defects wherein: 1) the battery will not remain charged, or never charges at all; and, 2) the atomizers provided with the PEAK and replacement atomizers are defective in that they do not heat properly or at all.”

In addition to this, the complaint claims experiences of inefficient customer service. The customer service department only provides an email address as the only way of contacting them. A phone number isn’t available for customers to call. They have said the company takes weeks to respond to complaints.

Puffco is getting a lot of hate on the internet for their product

People on the internet have been expressing their opinions on Puffco after learning about the lawsuit. Here are some of the of the people have to say about Puffco.

Weedtuber Josh telling that Puffco doesn’t function (Photo credit: @strain)central)
Users share their experience with Puffco durability (Photo credit: @puffcolawsuit
)

 

Another unsatisfied customer here (Photo credit: @ puffcolawsuit)

The case is making some pretty serious claims about the Puffco Peak

The full case filing is here.  You can see numerous complaints made against Puffco. Obviously, this will affect the brand negatively. Here’s the main purpose of the lawsuit:

“These vaporizers are defective. In some cases, the battery unit does not hold a
charge or does not charge at all. In other cases, the atomizers break with a single use, or a

few uses. Atomizers are not covered by PUFFCO’s limited warranty and are $39.99 to
replace.”

Basically, the filed claim says Puffco is scamming people because they are selling products where one part breaks right away and you have to pay for a replacement. THey are also claiming that PuffCo deliberately hid the problems from consumers, stating:

“By engaging in the conduct described herein, PUFFCO violated A.R.S. §
44-1522 by misrepresenting and concealing the nature and scope of the defective PEAK batteries and atomizers, as Plaintiff and putative class members relied on those representations and bore the cost of multiple sets of replacement atomizers and/or otherwise incurred damages.”

Basically they are saying that Puffco knew they had defective products but just kept selling them and forcing people to keep buying new atomizers.

Leafly article statements used against Puffco

Puffco CEO Roger Volodarsky admitted that PUFFCO was aware of the defect issues and
stated the following:

“If you’re one of the first to buy it, you’re going to be one of the first
to experience issues.”

The lawsuit goes on to state:

Despite this knowledge of the pervasive defects, no national recall action has even been undertaken by PUFFCO to warn consumers, remove the defective product from circulation, or replace the defective atomizers or batteries.

Basically they knowingly kept selling a bad product is what the lawsuit claims. I think most of us are used to having failures with dab pens, but we do expect the companies to replace any defective products. This lawsuit seems like the culmination of months of poorly handled customer service requests.

You should join the lawsuit if you have a defective Puffco Peak or atomizers

Since the lawsuit is a class action, multiple plaintiffs can join. Might as well join if you are effected to get some money back. The reality is who knows if Puffco is really solvent. This could be the end for the company financially and put them into bankruptcy.

If you need help joining the lawsuit email us at irvin@3.80.3.10 and we will send you information on how to join.

If you have not yet bought a Puffco product, it might be worth avoiding since there may be no support if this lawsuit does actually force them into bankruptcy.

Dane

View Comments

  • 1) why do stoners insist on talking and thinking like idiots.
    2) why are you quoting people saying nonsense like "don't use puffco they don't work, fam." Like duh, some of them MUST WORK but being a stoner I guess you have to talk like an asshole or nobody will listen?

  • Idk what yall are doing to your peak pros... I own 3 (thier Limited Editions) and they all have over 2k dabs on them.

  • DO not buy i dont know if im the only one to have this issue but my puffco peak on low tempurature malfuntioned mid hit on olow temperature completely burning the whole atoizer and burning my lungs i coughed up blood for several hours after the event !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! contact me if you have any questions i have had every other issue occur aswell but i have been left with damage that i dont think will heal.

  • When I purchased the peak, it arrived defective & it wouldn't even turn on. They were able to replace it since I said something in time but the warranty base that was sent after didn't even last 2 weeks.. waiting for my third base now after only having the product in my possession for less than 2 weeks. We will see if third time is the charm.

    • If you're ever looking for a new E-rig, I highly recommend the Ispire Daab, which has replaceable batteries, no atomizers to replace and an all glass airpath. It blows Puffco's products out of the water and costs about half as much with a promo code. It uses induction heating and has a much better glass rig attachment than the Peak. Basically, you don't need to sink $200+ into it for it to function well like you do with Puffco's products. And you can extend the battery life by buying higher capacity batteries and have several sets on hand with an external charger, so you never need to worry about waiting for it to charge. It uses 18650 batteries, same as vape mods.

  • I bought one it lasted two days after I bought it. Followed all the instructions on cleaning and everything, biggest regret of my life

  • It is true the atomizer break really easy. I bought one and within a week it didn't heat right. I have bought alot of atomizers. This is really getting frustrating, when you have to keep buying atomizer every week to make it work. Fix the atomizer problem and you would have a great product . Was excited about buying a peak but after spending more on atomizer then what the products cost it self is pretty frustrating. Just off the top of my head I have bought more than 15 atomizer that I remember, at 39.99 a piece!!!!!!!!

    • That's way expensive sorry to hear that hopefully they get it all fixed up and replace them for people who had these issues. 15 is way too many to go bad. That should be years of use.

  • Got mine for Xmas only worked for 2 days went back to the shop I bought it and said couldn’t do anything for me and I can email them but it will take a process , this a bummmmmmmmer

  • Straight trash product, where the owner trashes people who ask him to fix support issues his company has with getting back to people in a reasonable time and replacing the product. The culture he created is "stop bitching things break" but generally a product breaks after a long time using a product not right out of the box. Rogers attitude twords customers who just dropped 300 bucks in his product (which is probably about 700% mark up from manufacturing cost conservatively) is more trash than the product itself. His whole philosophy is not "the customer is always right", his is "the customer's always a pain in my ass get the fuck off my live stream... I just baaned and blocked them, back to getting high" but one of the hidden dangers of this piece of crap is that the ceramic bowls ceramics flake up and can cause all types of damage to your lungs. You need to get a sic insert for the bowl making the real cost to own on there another 100. Support your local glassblowers, if your afraid of a torch look into the lookah v7 (works pretty good) works on any 14mm or 18mm still waiting in a 10mm adapter (chamber on this guy is quartz). I've also heard good things about the new gpen dab rig thingy, I'm still waiting a little longer on that to see if the SiC guys make an insert for that too or they say there is an issue with the product like they have said about the carta (atomizer melts cheap surrounding plastic and who knows what your inhaling now) and the puffco (generally broken out of the box and watch for that flake)

    • Heard good thing about the G Pen Connect too. Surprising since it is usually G Pen making the lower quality products.

Published by
Dane

Recent Posts

Friendly Resin Disposable: So Good it Almost Makes You Cry

Looking for the ultimate vaping experience in California? Look no further than Friendly Resin Disposable.…

1 day ago

Turn Disposable Review – Worth a Puff or Two

TURN Disposable's Unicorn Party might not be the belle of the ball, but it's a…

1 week ago

Gelato Last Bite Cones – Absolutely Delicious

The edible game has made another great change! Gelato has made a new sensation called…

2 weeks ago

ROVE Live Resin Diamond Pods – Two Thumbs Down

If you're thinking about splurging on some ROVE diamond live resin pods, I'd say save…

2 weeks ago

Psilocybin

Psilocybin is a psychedelic drug which occurs naturally in upwards of 200 species of mushrooms.…

3 weeks ago

Zen Cannabis THC Infused Gummies | Quality But Undistinguished

For at least the hundredth time we're asking "Isn't the cannabis gummy market over-saturated?" Which…

3 weeks ago